Privacy & Booking Policy

Hotel Kanha Shyam, Prayagraj

Cancellation / Prepayment

Cancellation and prepayment policies vary according to the room category and the time of year. Specifically during the Magh Mela or Kumbh season, advanced prepayment is mandatory and might be non-refundable.

Age Requirement

The primary guest must be at least 18 years of age to check into Hotel Kanha Shyam. Minors must be accompanied by an adult.

Identification Requirements

As per government regulations, it is mandatory for all guests to present a valid photo ID and address proof (Aadhar Card, Passport, or Voter ID) at the time of check-in. PAN Cards are not accepted as address proof.

Note: Denied check-in due to lack of documents will be treated as a 'No Show' and no refund will be issued.

Additional Charges

Our room tariff does not include incidental charges such as mini-bar usage, laundry service, international telephone calls, or extra bed requests. These must be settled at the reception before departure.

Peak Season Supplements

During high-demand periods like the **Kumbh Mela, Ardh Kumbh, or major bathing dates (Snan),** the hotel may apply a supplement fee. This will be communicated at the time of booking.

Support Desk

Civil Lines, Near Subhash Crossing, Prayagraj, UP 211001